Ego, Authority, Failure: Using Emotional Intelligence like a Hostage Negotiator to Succeed as a Leader‚ 2nd Edition
"Ego, Authority, Failure: Using Emotional Intelligence like a Hostage Negotiator to Succeed as a Leader — 2nd Edition" by Derek Gaunt emphasizes the importance of emotional intelligence and tactical empathy in leadership, offering twelve actionable skills to improve manager-employee relationships and foster a productive work environment by overcoming the negative impact of ego and authority.
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