The Happy Index: Lessons in Upside-Down Management

Name: The Happy Index: Lessons in Upside-Down Management
Author: James Timpson

By James Timpson

"The Happy Index: Lessons in Upside-Down Management" by James Timpson is a guide to the unconventional management approach used at Timpson Ltd, emphasizing employee empowerment, trust in staff, and creating a positive work environment to drive company success and customer satisfaction.